We currently deliver within Malaysia! Here’s an estimate of our delivery fees: Standard Delivery to West Malaysia: RM8 Standard Delivery to East Malaysia: RM15 Next Day Delivery in Klang Valley: RM30 For Standard Delivery, it’s FREE with purchases over RM120! The discount will be automatically applied at checkout :)

Delivery time depends on the destination. For fellow Malaysians, your furry buddy should reach you within 3-5 days (West Malaysia) or 7-10 days (East Malaysia).

Yes, we will send you an order confirmation email with the order tracking number. You can then check the delivery status with our logistics provider.

We strive to bring happiness to your hands, and we're truly sorry if the product doesn't meet your expectations! :( If this happens, please contact us at sugarteddi@outlook.com to submit a request for a replacement, return, or refund. We will review your case and determine if you qualify for any of these options. Generally, we offer a replacement, return, or refund only if the product is damaged due to our negligence. For more details, please have a look at our Deliver, Return & Replacement Policy.

Unfortunately, we don’t have a physical store at the moment, but with your support and love, we might have one in the future! :)